Good Day!
We are always looking for all the possible ways on how to help you during your stay here in Osaka. Some of you might have a trouble with a lost passport. Among our guests, those who lost their passports and asking for help.
Here are some tips on what to do if you lost your passport here in Japan.

1. When you lost your passport

Passport is the most reliable way to prove your identity when traveling abroad. You can’t enter a country without a passport, and you cannot check in at the hotel. When you lose your important passport, you must first find an embassy or consulate. You can get temporary travel documents from the embassy and use it when you return to your home country. At this time, it is helpful if you have ID such as a resident registration card or driver’s license.

TIP before going abroad: 

It is also better to have 2 passport photos and a copy of your passport in case you lose your passport. But it would be best to always check your passport everytime, so you do will lose your passport.

You can check in the link below for your consulate contact details:

www.mofa.go.jp/about/emb_cons/protocol/index.html

2. If you have lost your wallet with your credit card and cash or expensive valuables

You need to calmly report your credit card loss. If your card is lost, you need to contact your credit card service provider as soon as possible within 24 hours. If expensive items such as cameras are stolen, have them report theft to the local police station. For traveler’s insurance, you must have a stolen certificate to get coverage. However, if you make a false report more than the stolen object, you will be punished. It’s a good idea to keep your cash in case of loss or theft. As much as possible, it is best to bring only one or two credit card.

You can check in the link below for POLICE STATION contact details:

www.police.pref.osaka.jp/17language/english/03shikumi/ps/index.html

3. If you have lost, stolen, or have spent all your budget

You have to withdraw money using your cash card or credit card.
But if you do not have one, you can make an emergency request to the embassy or consulate. It is a way to contact a family member or acquaintance in your country to receive money from the Ministry of Foreign Affairs. You can ask and receive a certain amount per person and get paid right after you make a deposit, so you can solve the problem quickly.

Police contact details:
For URGENT calls: DIAL 110
Lost and Found: (03) 3814-4151
General Information: (03) 3501-0110 (Japanese & English)
(03) 3503-8484 (English & Several Other Foreign Language)

您好，感谢您浏览大阪浪花酒店的主页。我们浪花酒店的顾客也曾有过丢失护照，哭着寻求帮助的，所以就护照遗失等问题，接下来向您介绍对应方法。

大阪总领事馆电话号码：06-6445-9481

1。护照丢了的时候。

海外旅行时的身份证明的最可靠的依据就是护照。没有护照就不能入境，也不能离开所在国家，更不能入住酒店。所以发现护照丢失后第一件要做的事情就是尽快联系大使馆或者领事馆，这个时候随身携带的证件比如身份证，驾驶执照等都是对于您身份的核实是有所帮助的。身份核实后大使馆会给您发临时旅游证件，办理临时旅游证件需要两张照片，提前准备就更好了。

2。钱包或高价贵重物品丢失。

信用卡和现金，钱包等丢失的情况下，一定要在24小时内尽快接受申请。照相机等贵重的物品被盗，一定要在第一时间与当地警察局联系，如果您有旅行保险的情况，也要及时确认保险福利。我想没有比报警更能处罚对方的办法了。不要携带太多现金，信用卡也不要太多，1至2张最好。

3。身无分文的时候。

丢失、被盗等情况下，能及时获取到钱的最好方法就是尽快和大使馆或者领事馆取得联系，这个时候的大使馆或领事馆会发出请求紧急戒备。会在第一时间让您与朋友或者家人取得联系。直到帮您解决问题。

拨打紧急电话：拨打110

失物招领:03-3814-4151